Developer Support Engineer

Overview

Role involves providing expert support for customers using web scraping tools and APIs.

Ideal candidate should have 3+ years of customer support experience with strong technical skills in web scraping and APIs.

Locations

• India, Karnataka, Bengaluru

Requirements

• 3+ years in customer support
• Good understanding of HTTP and web scraping
• Strong grasp of Python and debugging skills

Responsibilities

• Debug and resolve API errors
• Investigate website blocking behavior
• Support customers in deploying spiders
• Analyze logs for failures
• Assist with billing questions
• Write technical documentation
• Collaborate with teams for improvements
• Participate in weekend shifts

Benefits

• Remote work flexibility
• Work with cutting-edge technologies
• Self-motivated multicultural team