Customer Success Manager

Overview

Role focused on enhancing customer success through relationship management and technical guidance.

Ideal candidate should have 5+ years in customer-facing roles with strong technical acumen in cloud services.

Locations

• Japan, Tokyo, Tokyo

Requirements

• 5+ years in customer-facing role
• 5+ years in Cloud Services
• Strong communication skills

Responsibilities

• Build relationships with customers
• Provide technical guidance
• Manage escalations
• Identify adoption insights
• Create training materials

Benefits

• health plans
• time off
• parental leave
• retirement options
• education reimbursement
• in-office perks