Head of Workforce Management

Overview

Role focused on transforming and scaling Workforce Management capabilities.

Ideal candidate has strong analytical skills and a proven track record in leading teams and delivering change.

Locations

• United Kingdom, England, London

Requirements

• Strong analytical skills
• Proven track record in leading teams
• Experience in evaluating and implementing tooling

Responsibilities

• Lead WFM transformation
• Cultivate stakeholder relationships
• Build accurate forecasting models
• Manage agent scheduling
• Develop operational playbooks
• Present insights to improve efficiency

Benefits

• Flexible working options
• Work-life balance
• Collaboration opportunities