Technical Support Engineer

Overview

Role involves providing technical support and managing customer expectations for SaaS products.

Ideal candidate should have strong communication skills and experience with backend languages.

Currently living in Latin America

Locations

• Mexico

Requirements

• Relevant qualifications or equivalent experience
• Object-oriented backend language
• Clear communication skills

Responsibilities

• Provide technical support
• Monitor SaaS product delivery
• Debug issues
• Manage customer expectations
• Facilitate issue resolution
• Implement process improvements

Benefits

• Remote work
• Vacation
• Health Care Reimbursement
• Training access
• Longevity Bonus
• Continuous Learning Bonus