Senior Customer Success Manager

Overview

Role involves managing customer success and driving value for clients across various industries.

Ideal candidate has 5+ years in customer success with a strong background in procurement and B2B SaaS.

Locations

• Canada, Ontario, Toronto

Requirements

• 5+ years in customer success
• B2B SaaS experience preferred
• Procurement experience or familiarity with procurement technologies
• Strong project management skills
• Excellent interpersonal skills

Responsibilities

• Manage customer portfolio
• Define customer business outcomes
• Act as procurement advisor
• Maintain customer engagement and satisfaction
• Train customers to be product specialists
• Partner with Sales for renewals
• Continuously improve Customer Success processes

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget