Technical Account Manager

Overview

Role involves managing post-sales relationships and providing technical support for customers.

Ideal candidate should have 3+ years of experience in customer advocacy and SaaS platform management.

Locations

• United States

Requirements

• 3+ years experience
• SaaS platform configuration experience
• Customer advocacy experience
• Excellent analytical and problem-solving skills
• Exceptional communication skills
• Customer service orientation
• Willingness to travel

Responsibilities

• Build and maintain post-sales relationships
• Act as primary technical support
• Design innovative solutions
• Deliver web-based training
• Identify opportunities for ZeroFox usage
• Engage with internal organizations
• Maintain knowledge of service options
• Document best practices

Benefits

• Competitive compensation
• Generous time off
• Comprehensive health benefits
• 401(k) plan
• Community-driven culture