Technical Operations Engineer

Overview

Role involves managing customer support requests and troubleshooting technical issues.

Ideal candidate has 1-2 years of experience in a technical support role with strong SQL skills.

Locations

• United Kingdom, England, London

Requirements

• Bachelor's degree or equivalent experience
• 1-2 years in engineering, operations, QA, or technical support
• Proficient SQL skills
• Strong analytical and problem-solving skills
• Ability to communicate complex technical issues clearly
• Ability to manage multiple tasks in a fast-paced environment
• Willingness to own problems throughout the full lifecycle

Responsibilities

• Own end-to-end customer experience
• Support front-line operations
• Troubleshoot user interface issues
• Manage targeting and configuration requests
• Perform ad-hoc SQL queries
• Provide feedback to guide product direction
• Engage in strategic initiatives for automation

Benefits

• Monthly health care allowance
• Pension scheme
• 28 days holidays
• Flexible hybrid work schedule
• Summer Fridays