Director, Patient Support

Overview

Role involves leading a distributed team to enhance patient engagement and retention.

Ideal candidate has 8+ years in healthcare support with strong leadership and customer service skills.

You must be authorized to work in the United States

Locations

• United States

Requirements

• 8+ years in healthcare call center
• 4+ years in leadership
• Fluent in Spanish and English

Responsibilities

• Lead and inspire Patient Support team
• Establish and monitor team KPIs
• Collaborate with cross-functional teams
• Optimize staffing and outreach strategies
• Develop workflows and quality assurance protocols

Benefits

• Comprehensive benefits
• Generous home office stipend
• Competitive compensation
• Generous PTO policy including 6 paid holidays