Technical Support Specialist (Bilingual - English/Spanish)

Overview

Role involves providing technical support and consultative services to enterprise clients.

Ideal candidate should have 1+ years of customer support experience and be fluent in English and Spanish.

Locations

• United Kingdom, England, London

Requirements

• 1+ years of experience
• Fluent in English and Spanish
• BA/BS degree or equivalent experience

Responsibilities

• Provide technical support to clients
• Troubleshoot product issues
• Develop ticket management strategies
• Serve as a mentor to junior team members
• Identify and surface customer issues
• Maintain focus on quality and customer satisfaction
• Work with cross-functional teams
• Create efficiency through macros and documentation