Scaled Customer Success Manager

Overview

Role focused on driving customer success and adoption of Writer's product.

Ideal candidate has 3+ years in CSM for B2B SaaS with strong relationship-building skills.

Locations

• United States, New York, New York City

Requirements

• 3+ years in CSM role
• Experience managing high-volume business
• Proficiency in building playbooks

Responsibilities

• Own customer onboarding and training
• Drive adoption and retention
• Act as advisor for customer success
• Run product workshops and webinars
• Analyze adoption data
• Collaborate with Sales for revenue growth
• Collect insights for Product
• Nurture relationships with stakeholders

Benefits

• Generous PTO
• Medical, dental, vision coverage
• Paid parental leave
• Fertility support
• Flexible spending account
• Health savings account
• Annual work-life stipends
• Company stock options