Customer Success Manager

Overview

Role focused on enhancing customer success and maximizing value from Wrike.

Ideal candidate should have 2-3 years of experience in customer-facing roles with strong communication skills.

Locations

• Costa Rica

Requirements

• Bachelor's degree
• 2-3 years in customer-facing role
• Fluent in English
• Strong communication skills
• Experience with marketing, IT, PMO, PS
• Project management knowledge

Responsibilities

• On-board new customers
• Lead training sessions
• Monitor account metrics
• Conduct Executive Business Reviews
• Run health checks of Wrike workspaces
• Identify up-sell opportunities
• Advocate for customers in meetings

Benefits

• Paid Time Off
• Medical, Dental, Vision insurance
• Life insurance
• Paid Parental Leave
• Employee Assistance Program