Customer Support Agent

Overview

Role focused on delivering outstanding customer service and resolving issues in the gambling industry.

Ideal candidate should have proven customer support experience in the gambling industry and a passion for Poker.

Locations

• Colombia
• Peru

Requirements

• Experience in customer support in gambling
• Knowledge of Poker
• Fluent in Spanish and English
• Exceptional communication skills
• Ability to multitask in high-pressure environments

Responsibilities

• Respond to customer inquiries
• Handle credit tickets and cash transactions
• Provide Second Line Support
• Contribute to translations
• Improve customer experience

Benefits

• Competitive salary
• Quarterly performance reviews
• Uncapped bonuses
• Fully remote role
• Conference and event attendance
• Company meet-ups
• Tech setup budget
• Monthly L&D hours
• Empathetic culture