Customer Success Specialist

Overview

Role focused on client upgrades and renewals to ensure revenue retention.

Ideal candidate should have 3+ years of renewal experience with a proven track record of high net retention.

Locations

• United States

Requirements

• 3+ years of renewal experience
• Salesforce experience
• Experience nurturing upgrade pipeline

Responsibilities

• Engage with customers for retention
• Communicate product features and value
• Perform live demos
• Provide customer support
• Assist with inbound support channels