Solutions Support Engineer

Overview

Role involves providing technical support and troubleshooting for customers in cloud security.

Ideal candidate has 5+ years in technical support with experience in cloud technologies and coding.

Locations

• Ireland

Requirements

• Bachelor's degree or equivalent experience
• 5+ years in technical support
• 1+ year with Cloud technologies
• Experience in reading/debugging code
• Proficiency with command-line tools and Linux

Responsibilities

• Provide technical customer support
• Troubleshoot and solve technical issues
• Create and maintain incident management requests
• Design solutions for support automation
• Participate in on-call rotation