Senior Support Engineer

Overview

Role involves providing technical support and troubleshooting for customers in cloud security.

Ideal candidate should have 7+ years in technical support with strong cloud technology experience.

Locations

• Japan

Requirements

• 7+ years in technical support
• 4+ years with Cloud technologies
• Experience in reading/debugging code
• Proficiency with command-line tools
• Experience with Kubernetes and cloud computing
• Familiar with security frameworks
• Excellent organizational skills

Responsibilities

• Provide technical support experience
• Troubleshoot customer technical issues
• Identify cases for escalation
• Coordinate incident management requests
• Design solutions for support automation
• Participate in on-call rotation