Senior Solutions Support Engineer

Overview

Role involves providing technical support and troubleshooting for customers while mentoring team members.

Ideal candidate should have 7+ years of technical support experience and expertise in Cloud technologies.

Candidates must reside in the contiguous United States

Locations

• United States, Oregon
• United States, Colorado
• United States, Minnesota
• United States, California
• United States, Arizona
• United States, Washington
• United States, Nevada

Requirements

• Bachelor's degree or equivalent experience
• 7+ years in technical support
• 3+ years with Cloud technologies

Responsibilities

• Provide technical customer support
• Troubleshoot and solve technical issues
• Mentor team members
• Create and maintain documentation
• Participate in on-call rotation
• Design solutions for support scaling
• Identify cases for escalation
• Serve as subject matter expert

Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• 401(k) Retirement Savings Plan
• Flexible paid time off
• Paid leave programs
• Employee Assistance Program
• Life & Accident Insurance