Senior Manager, Solutions Support Engineering

Overview

Role involves leading a team to provide exceptional technical support for Wiz products.

Ideal candidate has 5+ years managing technical support teams and strong cloud technology experience.

Locations

• Ireland

Requirements

• Bachelor's degree in relevant field
• 5+ years managing support engineering teams
• 7+ years in technical support or related fields
• 3+ years with Cloud technologies
• Experience in reading or debugging code
• Proficiency with command-line tools and Linux
• Experience with Kubernetes and cloud computing

Responsibilities

• Manage and mentor Solutions Support Engineers
• Drive team productivity and process improvements
• Collaborate on high-priority escalations
• Design solutions to scale support
• Achieve goals for technical articles
• Be a customer advocate for problem resolution
• Guide team training and onboarding
• Participate in incident retrospectives