Senior Manager, Solutions Support Engineering

Overview

Role involves leading a global team to provide exceptional technical support for Wiz products.

Ideal candidate has 5+ years managing technical support teams and extensive experience with cloud technologies.

Locations

• United States

Requirements

• 5+ years managing support engineering teams
• 7+ years technical support experience
• 3+ years with Cloud technologies (Azure, AWS, GCP)

Responsibilities

• Manage and mentor Solutions Support Engineers
• Drive projects to improve team productivity
• Collaborate on high-priority escalations
• Design solutions to scale support
• Achieve goals for technical articles
• Be a customer advocate for timely resolution
• Guide team through technical training
• Participate in incident retrospectives

Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program
• 401(k) Retirement Savings Plan
• Flexible paid time off
• Paid leave programs