Senior IT Technician

Overview

Role involves providing remote IT support and managing technical issues for end users.

Ideal candidate should have 6+ years of remote IT support experience with strong knowledge of Windows and macOS.

Locations

• United States

Requirements

• 6+ years of experience
• Significant experience with Windows and macOS support
• Experience with Google Workspace
• Background in IT support in startup or SaaS
• Experience with IAM solutions like Okta or Azure AD
• Strong networking troubleshooting skills

Responsibilities

• Provide tier 1 support for end users
• Diagnose and resolve technical issues
• Participate in asset management
• Collaborate with HR for onboarding
• Draft and update documentation
• Set high standards for service desk activities
• Stay current on technologies and train employees

Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program
• Short- and Long-term Disability Insurance
• 401(k) Retirement Savings Plan
• Flexible paid time off