Manager, Technical Account Management (East)

Overview

Manager of Technical Account Management responsible for customer success and team oversight.

Ideal candidate has 7+ years in technical roles and 3+ years managing customer-facing teams.

Locations

• United States

Requirements

• 7+ years in TAM or related role
• 3+ years managing technical teams
• CSP level certifications preferred

Responsibilities

• Lead and mentor a team of TAMs
• Collaborate on strategic account plans
• Manage account escalations
• Maintain knowledge of Wiz platform
• Help customers develop Success Plans
• Identify and address technical issues
• Advocate for customer needs
• Program manage account escalations

Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program
• 401(k) with employer match
• Flexible paid time off
• Paid leave programs