Community Manager (Customer Experience & Ambassador Program)

Overview

Role focused on leading customer community engagement and transforming users into brand advocates.

Ideal candidate has 2+ years in community management and strong communication skills.

Locations

• Canada
• United States

Requirements

• 2+ years experience in community management
• Empathetic communicator
• Ability to write engaging content

Responsibilities

• Monitor and guide community conversations
• Respond to member inquiries
• Plan and execute editorial calendar
• Create engaging content
• Collaborate with marketing
• Identify engaged customers
• Design Ambassador Program
• Track community metrics

Benefits

• Flexible hours
• Remote work
• Casual work environment
• Employee engagement activities