Senior Manager, Solutions Architecture (Digital CX)

Overview

Digital CX Solutions Architect responsible for designing and architecting solutions to meet customer requirements.

Ideal candidate should have 7+ years of experience in technical pre-sales or solution architecture with a focus on digital customer experience.

Locations

• United States, North Carolina
• United States, Massachusetts
• United States, Virginia

Requirements

• 7+ years experience in technical pre-sales or solution architecture
• Strong understanding of Digital CX platforms
• Proficiency in solution design using APIs and modern languages

Responsibilities

• Scope and plan Digital CX service offerings
• Provide pre-sales consulting leadership
• Design and architect Digital CX solutions
• Collaborate with sales teams
• Conduct digital discovery sessions
• Stay current with digital CX trends

Benefits

• Healthcare benefits
• 401K matching
• Flexible paid time off
• Parental Leave
• Employee Share Purchase Plan
• Employee Assistance Program