Trust & Risk Agent

Overview

Role involves supporting customers with trust and safety issues on the platform.

Ideal candidate has 1-3 years experience in Trust & Safety and is fluent in English.

Locations

• Ireland

Requirements

• 1-3 years experience in Trust & Safety or customer service
• Fluent in English
• Weekend availability required

Responsibilities

• Provide inbound email support
• Investigate Trust & Risk cases
• De-escalate customer issues
• Monitor performance of key operations
• Represent the company professionally

Benefits

• Flexible time off
• Health insurance
• Work from home support
• Care benefits
• Pension plans
• Parental leave