Customer Success Team Lead

Overview

Role focused on leading customer success initiatives and team management.

Ideal candidate has 5+ years in customer success with strong leadership and analytical skills.

Locations

• Greece, Attica, Athens

Requirements

• 5+ years in customer success
• 2+ years in team management
• Bachelor's in Business or Marketing
• Proficiency in CRM systems
• Strong leadership skills

Responsibilities

• Lead onboarding for new customers
• Provide ongoing customer support
• Mentor Customer Success team
• Identify upsell opportunities
• Monitor customer success KPIs

Benefits

• Flexible work-from-home policy
• L&D personal budget
• Private Insurance Plan
• Vibrant work environment
• Tools for daily tasks