Associate, Client Experience Tax Support - Bilingual

Overview

Role focused on resolving complex tax inquiries and providing exceptional client support.

Ideal candidate has 2+ years in customer support with advanced tax knowledge and strong problem-solving skills.

Locations

• Canada, Ontario, Toronto

Requirements

• 2+ years customer support experience
• Advanced understanding of Canadian personal taxation
• Experience with tax software systems

Responsibilities

• Resolve complex tax scenarios
• Provide guidance on tax situations
• Troubleshoot technical issues
• Create educational resources
• Mentor L1/L2 agents
• Research CRA/RQ regulations
• Identify systemic issues
• Maintain documentation

Benefits

• Competitive salary
• Top-tier health benefits
• 20 vacation days
• Unlimited sick and mental health days
• Wellness and professional development budgets
• 90 days away program
• Employee Resource Groups
• Company-wide wellness days