Client Success Manager Lead

Overview

Role involves managing customer accounts and mentoring a team to drive growth and retention.

Ideal candidate has 4+ years in Customer Success with experience in team leadership and a strong growth track record.

Locations

• United States

Requirements

• 4+ years in Customer Success or related roles
• Experience leading or mentoring a team
• Strong track record of driving customer growth

Responsibilities

• Manage a book of business
• Lead a team of CSMs
• Build for scale
• Drive onboarding and product adoption
• Identify account expansion opportunities
• Proactively manage retention risk
• Collaborate with Sales on upsell motions
• Refine lifecycle touchpoints

Benefits

• Competitive salary
• Fully remote
• Full medical and dental benefits
• Unlimited PTO
• Paid parental leave
• Company equity
• 401k with match