Customer Support Associate

Overview

Role focused on providing empathetic and solution-oriented customer support across multiple channels.

Ideal candidate should have 2+ years of customer service experience and be fluent in English, Portuguese, and Spanish.

Locations

• Brazil
• Mexico

Requirements

• Minimum 2 years experience in customer service
• Proficiency in English, Portuguese, and Spanish
• Experience in SaaS environment required

Responsibilities

• Respond to customer queries promptly
• Identify customer needs
• Analyse and report product malfunctions
• Update internal databases
• Share feature requests
• Inform customers about new features
• Follow up with customers
• Gather and share customer feedback