Customer Support Associate

Overview

Role involves providing high-quality support to customers and resolving their queries.

Ideal candidate should have 2+ years of customer service experience and strong communication skills.

Locations

• India

Requirements

• Minimum 2 years experience in customer service
• Experience in SaaS environment required
• Excellent verbal and written English communication
• Experience with help desk software and remote support tools
• Strong understanding of CRM systems
• Excellent communication and problem-solving skills
• Flexible to work shifts including nights and weekends

Responsibilities

• Respond to customer queries via phone, email, or chat
• Identify customer needs and guide them on features
• Analyze and report product malfunctions
• Update internal databases with technical issues
• Share feature requests with team members
• Inform customers about new features
• Follow up with customers on technical issues
• Gather customer feedback for teams