Guest Success Manager

Overview

Role focused on ensuring exceptional guest experiences in short-term rentals.

Ideal candidate should have 3-5 years in guest services with strong communication skills.

Locations

• United States

Requirements

• Bachelor's degree preferred
• 3-5 years in guest services
• Experience in handling escalated issues
• Excellent communication skills
• Strong problem-solving abilities
• Proficiency in CRM software

Responsibilities

• Resolve escalated guest complaints
• Maintain communication with guests
• Conduct follow-ups for satisfaction
• Train guest services staff
• Prepare reports on guest satisfaction
• Assist in developing service policies