Senior Customer Success Manager

Overview

Role involves managing customer success for Fortune 1000 clients and maximizing value from the WalkMe platform.

Ideal candidate has 5+ years in customer success with experience in managing strategic accounts for Fortune 100 companies.

Locations

• Singapore

Requirements

• 5+ years in Enterprise SaaS Customer Success
• Experience with Fortune 100 companies
• Managed quarterly retention and growth quota

Responsibilities

• Act as a trusted advisor to clients
• Schedule Executive Business Reviews
• Monitor customer health
• Educate customers on product features
• Develop Success Plans with customers
• Partner with internal teams for renewals
• Identify risks and document plans
• Understand industry trends and challenges

Benefits

• Flexible work arrangements
• Family friendly policies
• Supportive culture
• Professional development
• Volunteer time off