Technical Enrollment Specialist

Overview

Role involves customer onboarding and technical problem-solving for partner enrollment.

Ideal candidate has 3-5 years in a technical customer-facing role with strong communication skills.

Locations

• United States

Requirements

• 3-5 years in a customer-facing technical role
• Experience leading customer calls
• Comfort debugging flat-file data
• Technical curiosity
• Project management skills
• Excellent communication skills
• Experience with benefits enrollment feeds
• Familiarity with ticketing tools

Responsibilities

• Host implementation calls
• Validate enrollment files
• Maintain implementation tracker
• Build playbooks and documentation
• Reproduce issues and file tickets

Benefits

• Company paid medical premiums
• Dental and vision insurance
• Unlimited paid time off
• 12 weeks parental leave
• 401k
• Company paid pet wellness plans
• Pet-friendly office
• Regular company-wide events