Manager of Customer Success

Overview

Role focused on leading Customer Success Managers to ensure revenue retention and customer satisfaction.

Ideal candidate has 3+ years of team management experience in B2B SaaS with a strong customer-centric focus.

Locations

• United States

Requirements

• 3+ years team management experience
• B2B SaaS management experience
• Customer-facing role experience

Responsibilities

• Mentor Customer Success team members
• Oversee team performance and OKRs
• Conduct assessments of CSMs' books of business
• Maintain software tools for the team

Benefits

• 401(k) with company matching
• Unlimited PTO
• Paid volunteer days
• Employer-contributed healthcare benefits
• 12 weeks primary parent leave
• Employee recognition program
• Community events