Aftersales & Customer Support Assistant

Overview

Role focused on aftersales care and customer support.

Ideal candidate should have experience in customer service and strong communication skills.

Locations

• Philippines
• Australia

Requirements

• Experience in customer service
• Strong communication in English
• Problem-solving mindset

Responsibilities

• Handle customer inquiries
• Investigate delivery issues
• Liaise with couriers and teams
• Update customers on order status
• Process returns and exchanges
• Log interactions in CRM
• Maintain professionalism

Benefits

• Permanent work-from-home
• Dayshift
• HMO
• Annual leave
• Christmas Bonus