Enterprise Customer Success Manager

Overview

Role involves managing high-value enterprise customers and ensuring they derive maximum value from Vidyard's offerings.

Ideal candidate has 5+ years of experience managing complex enterprise accounts and strong problem-solving skills.

Only candidates currently located and eligible to work within Canada and the US are considered

Locations

• Canada
• United States

Requirements

• 5+ years in customer-facing roles
• Experience in B2B SaaS
• Strong problem-solving skills

Responsibilities

• Manage a portfolio of enterprise customers
• Mitigate churn
• Drive customer engagement
• Monitor adoption and analyze data
• Advocate for product improvements
• Collaborate with leadership
• Influence customer behavior
• Evangelize product benefits

Benefits

• Flexible hours
• Unlimited vacation
• Mental health support
• Professional development allowance