Call Center Systems Administrator (Specialist)

Overview

Role involves managing and configuring call center systems to enhance performance and efficiency.

Ideal candidate should have 2-5+ years of experience with contact center platforms and strong SQL skills.

Only candidates from states where Vida is registered are considered

Locations

• United States

Requirements

• 2-5+ years experience with contact center platforms
• Strong SQL proficiency
• Experience with BI tools

Responsibilities

• Manage and configure call center systems
• Implement process improvements
• Create technical documentation
• Provide training to users
• Design and maintain dashboards
• Analyze performance data
• Provide operational support
• Monitor system performance