Bilingual Member Services Agent I

Overview

Role focused on providing exceptional customer service to members in a healthcare setting.

Ideal candidate should have 2-3 years of customer service experience and be fluent in English and Spanish.

Locations

• United States

Requirements

• High school diploma required
• 2-3 years customer service experience
• Fluent in English and Spanish

Responsibilities

• Handle member inquiries
• Conduct assessments
• Document member interactions
• Resolve member concerns
• Support Member Services projects
• Engage in ongoing training
• Meet KPIs
• Create a welcoming service environment