Customer Service Operations Manager

Overview

Role overseeing service delivery and team performance in customer service operations.

Ideal candidate should have 5+ years of experience in leading customer service operations and teams.

Locations

• Philippines, Metro Manila, Manila

Requirements

• 5+ years in customer service operations
• Bachelor's degree or equivalent experience
• Leadership experience in customer service
• Strong communication and collaboration skills
• Expertise in service delivery and quality standards
• Knowledge of regulatory compliance and risk management
• Proficient in data analysis
• Experience in gaming or tech industry is a plus

Responsibilities

• Oversee service delivery and team performance
• Drive continuous improvement through data analysis
• Lead and develop a high-performing team
• Enforce compliance with regulatory requirements
• Optimize operational workflows
• Analyze key metrics and provide strategic recommendations
• Deliver high-impact reports for decision-making
• Perform other deliverables as directed

Benefits

• flexible work environment
• opportunities for learning and career advancement
• competitive compensation
• inclusive workplace culture
• fun workplace events