Chat Support Associate (West Coast Hours)

Overview

Role responsible for solving complex support inquiries and enhancing user experience on the Vetcove platform.

Ideal candidate should have 1 year of technical experience and excellent communication skills.

Locations

• United States

Requirements

• 1 year of relevant technical experience
• 4 Year College Degree
• Experience in ticket support

Responsibilities

• Support users via ticketing software
• Recreate and document software bugs
• Investigate data issues
• Troubleshoot issues quickly
• Handle admin responsibilities
• Work cross-functionally
• Streamline communication with vendors
• Develop support workflows

Benefits

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events