Support Specialist

Overview

Role involves guiding customers, troubleshooting issues, and collaborating with teams to ensure customer success.

Ideal candidate should be comfortable with software tools and have a passion for solving customer problems.

Locations

• United States, California, San Francisco

Requirements

• Comfortable with software tools
• Experience with APIs and webhooks
• Problem-solving skills
• Customer service orientation

Responsibilities

• Engage with customers through various channels
• Troubleshoot issues using internal tools
• Collaborate with product and engineering teams
• Become a product expert
• Document product functionality
• Communicate customer feedback trends
• Deliver software to customers

Benefits

• Medical, vision, and dental coverage
• 401(K) plan
• Parental leave
• Remote-first culture
• Wellness benefits
• Flexible time off
• Company offsites