Spanish Bilingual Program Engagement Coordinator

Overview

Role focused on coordinating care and services for members in a healthcare setting.

Ideal candidate has 1+ years of healthcare experience and is fluent in English and Spanish.

Locations

• United States

Requirements

• Fluency in English and Spanish required
• 1+ years in healthcare required
• 1+ years coordinating care for fragile populations required
• Experience with high volume calls required
• Knowledge of chronic care management required
• Customer service mindset required
• Experience with electronic medical records required
• Quiet work environment required

Responsibilities

• Schedule and confirm appointments
• Handle cancellations and conflicts
• Troubleshoot tech issues
• Document interactions
• Perform data entry
• Ensure data quality
• Make 80-100 calls daily
• Perform other duties as assigned

Benefits

• Health, dental, and vision insurance
• Generous Paid Time Off
• 401k with company match
• Home office setup reimbursement
• Monthly internet reimbursement
• Monthly health & wellness reimbursement
• Life and disability benefits
• Employee Assistance Program