Senior Customer Success Manager

Overview

Role focused on managing Enterprise customer success and driving value through Vercel solutions.

Ideal candidate has 5+ years in B2B/SaaS with experience in managing Enterprise accounts and developer relationships.

Locations

• Netherlands
• United Kingdom
• Germany

Requirements

• 5+ years in B2B/SaaS
• Experience with Developer Tools
• Experience managing Enterprise accounts

Responsibilities

• Manage Enterprise customer portfolio
• Align solutions with business strategy
• Drive customer training and adoption
• Deliver positive business outcomes
• Maintain customer engagement and satisfaction
• Facilitate Executive Business Reviews
• Build account plans
• Partner with Sales for expansion opportunities

Benefits

• Competitive compensation
• Inclusive Healthcare
• Mentorship and events
• Flexible Time Off
• WFH budget