Manager, Customer Support Engineering

Overview

Manager role focused on enhancing customer support engineering and team performance.

Ideal candidate has experience with global technical support teams and a strong desire to mentor and empower team members.

Locations

• Australia

Requirements

• Experience with technical support teams
• Experience managing KPIs
• Experience in team building
• Desire to work cross-functionally
• Technical knowledge in application development

Responsibilities

• Ensure exceptional customer experience
• Set measurable goals for team performance
• Handle escalated cases
• Engage stakeholders for improvements
• Identify tooling opportunities
• Recruit exceptional team members
• Recognize trends and take action

Benefits

• Competitive compensation
• Inclusive healthcare
• Mentorship opportunities
• Flexible time off
• Work from home budget