Tier 1 Support Engineer

Overview

Technical support role focused on Veeam Backup for Microsoft 365.

Ideal candidate should have troubleshooting experience and familiarity with Veeam products and Microsoft 365.

Locations

• Costa Rica

Requirements

• Fluent English required
• Previous troubleshooting/administration experience required
• Familiarity with Microsoft 365, Azure, VMware, Hyper-V, Exchange, SQL/Oracle, Windows OS required
• Ability to learn and explain technical information
• Excellent time management skills required
• Ability to work in a fast-paced environment

Responsibilities

• Provide technical support for Veeam clients
• Analyze and diagnose software problems
• Maintain customer rapport and communication
• Operate in changing and stressful environments
• Perform other duties as assigned

Benefits

• Medical, dental, and vision insurance fully funded
• Life insurance and disability coverage
• Two weeks paid time off
• Veeam Care Days for volunteering
• Cafeteria subsidy
• Professional training and education