Technical Support Engineer

Overview

Role involves providing expert technical support in complex environments.

Ideal candidate has 5+ years in technical support with strong Linux and networking expertise.

Locations

• United States

Requirements

• 5+ years in technical support
• Expertise in Linux systems
• Strong TCP/IP knowledge

Responsibilities

• Manage third-tier support queue
• Diagnose complex customer issues
• Engage with customers and sales
• Collaborate with engineering teams
• Develop support processes and documentation

Benefits

• Health care insurance
• Life insurance
• Retirement savings plans
• Generous time off
• Employee recognition program