Technical Support Engineer

Overview

Role involves troubleshooting and resolving technical issues for SaaS solutions.

Ideal candidate has 2+ years in technical support with strong SQL and CRM experience.

Only candidates currently living in Mexico will be considered

Locations

• Mexico

Requirements

• Minimum 2 years in technical/application support
• Strong understanding of relational databases and SQL
• Experience with CRM/ticketing systems

Responsibilities

• Troubleshoot and resolve technical issues
• Analyze logs and error reports
• Maintain detailed case records
• Collaborate with internal teams
• Share best practices with customers
• Improve knowledge base and documentation
• Participate in on-call support rotation

Benefits

• Market leading compensation
• Wellness programs
• Remote work flexibility
• Comprehensive employee insurance coverage
• Annual time off
• Continuous development opportunities