Technical Support Specialist

Overview

Role involves providing technical support to customers and enhancing their experience.

Ideal candidate should have 2+ years of technical support experience in a SaaS/Tech environment.

Only candidates located in the United States are considered

Locations

• United States

Requirements

• 2+ years of technical customer support experience
• Experience troubleshooting cloud providers
• Working knowledge of APIs and Networking

Responsibilities

• Provide technical support to customers
• Master Vanta's product
• Explain complex solutions simply
• Problem solve and troubleshoot
• Create test cases for the Product team
• Escalate bug reports
• Contribute to documentation
• Participate in team meetings

Benefits

• 100% covered medical, dental, and vision benefits
• 16 weeks fully-paid parental leave
• 401(k) matching
• Flexible work hours
• Open PTO policy
• 11 paid holidays
• Health & wellness stipends
• Family planning benefits