Manager, Customer Success

Overview

Role involves leading a team to enhance customer success and retention across APAC.

Ideal candidate has 3+ years of experience in leading customer facing teams with a focus on team development.

Locations

• Australia, New South Wales, Sydney

Requirements

• 3+ years experience leading customer facing teams
• Experience in Customer Success or Account Management
• Proven track record of establishing executive level relationships

Responsibilities

• Lead a team of Customer Success Managers
• Influence customer success strategy
• Define strategies to achieve KPIs
• Drive adoption of effective portfolio prioritization
• Develop enablement programs
• Partner with cross-functional teams
• Contribute to transformational change

Benefits

• Competitive salary and equity
• Healthcare stipend
• 16 weeks paid parental leave
• Health & wellness stipend
• Remote workspace stipend
• Commuter benefits
• Internet and cellphone stipend
• 20 days PTO