DACH Customer Success Manager

Overview

Customer Success Manager guiding customers through security and compliance journeys.

Ideal candidate has 3-4 years of experience in Customer Success with German-speaking customers in a B2B SaaS environment.

Locations

• United Kingdom, England, London

Requirements

• 3-4 years in Customer Success
• Experience with German-speaking customers
• Strong experience with C-level stakeholders

Responsibilities

• Lead post-sales activities
• Drive renewal and expansion opportunities
• Become a product expert
• Guide implementation and optimization
• Provide advice on security best practices
• Develop trusted advisor relationships
• Work cross-functionally to resolve issues

Benefits

• 100% company paid private healthcare
• 16 weeks fully paid parental leave
• Health and wellness stipend
• Workspace setup stipend
• Pension scheme with employer contribution
• Access to online wellness tools
• Regular team events
• Opportunity to join a high-growth SaaS company