Customer Success Manager, Upmarket - APAC

Overview

Role focused on guiding customers through security and compliance journeys with Vanta's solutions.

Ideal candidate has 6+ years in Customer Success with a SaaS company and strong customer retention skills.

Locations

• Australia, New South Wales, Sydney

Requirements

• 6+ years in Customer Success at a SaaS company
• Experience managing a strategic book of business
• Strong communication and critical thinking skills

Responsibilities

• Guide customers through onboarding and implementation
• Monitor customer health and prioritize accounts
• Serve as the point of contact for customers
• Provide technical answers for compliance
• Collaborate with CS team for engagement
• Liaise with Support for issue resolution
• Gather customer feedback for Product team

Benefits

• Competitive salary and equity
• Healthcare stipend
• 16 weeks paid parental leave
• Health & wellness stipend
• Remote workspace stipend
• Commuter benefits
• Internet and cellphone stipend
• 20 days of PTO