Head of Operations

Overview

Director of Operations leading Professional Services and Customer Support in a B2B software company.

Ideal candidate has 8+ years in operational leadership with expertise in B2B software and P&L ownership.

Locations

• United States

Requirements

• 8+ years of operational leadership
• P&L ownership experience
• Strong expertise in pricing and packaging
• Experience with AI tools in service delivery
• Track record of strategic project implementation
• Excellent financial and analytical skills
• Hands-on execution capability

Responsibilities

• Own P&L for Professional Services and Customer Support
• Define and manage operating metrics
• Drive pricing and packaging strategies
• Lead onboarding and implementation engagements
• Optimize support model
• Champion AI tools and automation
• Hire and develop top talent

Benefits

• Competitive salary
• Performance-based profit-sharing
• 401(k) matching
• Healthcare benefits
• Unlimited PTO
• Education reimbursement